Thank you for choosing eSoulBike. We strive to provide you with the best products and services. If you need to return a product, please review our return policy below.services. If you need to return a product, please review our return policy below
Eligibility:
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging with all tags attached. Proof of purchase, such as the receipt or order number, is required.
Return Process:
To initiate a return, please contact us at info@esoulbike.com. Our customer service team will assist you with the return process. If your return is approved, we will provide you with a return shipping label and instructions on where and how to send the package. Please note that returns sent without prior authorization will not be accepted. service team will assist you with the return process.
Damages and Issues:
Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you received the wrong item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions/Non-Returnable Items:
Certain items cannot be returned due to their nature. These include perishable goods, custom products, personalized items, and personal care goods. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether an item can be returned, please reach out to us.custom
Sale items and gift cards are also non-returnable and non-refundable.
Please note that items ordered during a sale, such as Black Friday or Christmas sales, cannot be canceled.
Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have and place a separate order for the new item. Once your return is approved, you will receive a refund according to our refund policy.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval of your refund. If approved, the refund will be processed and automatically applied to your original payment method. Please note that the processing time for refunds may vary depending on your bank or credit card company.
Shipping Fees:
If the return is due to a consumer-related reason, the consumer will be responsible for the return shipping fee. The specific cost will depend on the chosen shipping method.
If the return is due to our error, such as receiving damaged or incorrect goods, we will cover the return shipping fee.
Late or Missing Return:
If you have not received your expected refund, please double-check your bank account. Next, contact your credit card company, as it may take some time for the refund to be processed.
If, after taking these steps, you still have not received your refund, please contact us at info@esoulbike.com.
We appreciate your understanding and cooperation in adhering to our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to us.
