Product Information

Reconnect the motor wire. Find the motor wire near the hub motor, disconnect it, and then reconnect it to restart the motor.

If the error code is still on the display, Then provide the relevant video and  serial number to contact the after-sales service.

Reconnect the motor wire. Find the motor wire near the hub motor, disconnect it, and then reconnect it to restart the motor.

If the error code is still on the display, Then provide the relevant video and  serial number to contact the after-sales service.

You need to unplug all the plugs including 7 (2 brake levers, throttle, front light, tail light, sensor, motor wire). At this time, the meter should display error code 24 normally.

After all unplugging, if code 30 still appears on the display, there is a high probability that it is a controller problem.

After all unplugging, if the display shows code 24, then connect the motor cable first. If 30 appears then, it is a motor problem.

If there is no error code after connecting the motor, connect other connections in sequence until the error code 30 appears. It means that code 30 is caused by this connection, and this part needs to replace.

Then provide the relevant video and serial number to contact the after-sales service.

The esoulbike battery is all waterproof and is safely ridden in light rain.

However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.

The battery specification of ECO Tube Battery is  36V 13Ah

The battery specification of MAX Tube Battery is  36V 16AH

The battery specification of PRO MTB Tube Battery is  48V 16AH

The battery specification of ECO RACK Battery is  36V 12.5Ah

The battery specification of MAX RACK Battery is  36V 16AH

The power of the ECO Tube/Rack Battery is 36V 2A

The power of the MAX Tube/Rack Battery is 36V 3A

The power of the PRO MTB Tube Battery is 48V 3A

ECO Tube Battery --36V 12.5Ah: 45KM-80KM for 250W ebike kit

MAX Tube Battery -- 36V 16AH: 55KM-100KM for 250W ebike kit

PRO MTB Tube Battery -- 48V 16AH: 45KM-90KM for 1500W ebike kit

ECO RACK Battery --36V 12.5Ah: 45KM-80KM for 250W ebike kit

MAX RACK Battery -- 36V 16AH: 55KM-100KM for 250W ebike kit

Here are two different types of batteries and we can distinguish them in a simple way based on their appearance.

If the lower tube in the triangular bracket sloping tube of the bike is straight and capable of fitting a sloping tube, it is possible to fit a downtube battery

Rack batteries are mounted at the rear of the bicycle because some types of bikes have a bent down tube and it is not possible to mount the battery in that position. Even if our bike has a straight down tube, we can still choose a rack battery for our own preference or aesthetic.