Product Information
Frequently asked questions about serial numbers, payment methods, discounts, and shipping logistics.
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Motor ( 3 )
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Error code 22: Throttle Fault
Reconnect the motor wire. Find the motor wire near the hub motor, disconnect it, and then reconnect it to restart the motor.
If the error code is still on the display, Then provide the relevant video and serial number to contact the after-sales service.
Error code 24: Motor Hall Defect
Reconnect the motor wire. Find the motor wire near the hub motor, disconnect it, and then reconnect it to restart the motor.
If the error code is still on the display, Then provide the relevant video and serial number to contact the after-sales service.
Error code 30: Abnormal Communication
You need to unplug all the plugs including 7 (2 brake levers, throttle, front light, tail light, sensor, motor wire). At this time, the meter should display error code 24 normally.
After all unplugging, if code 30 still appears on the display, there is a high probability that it is a controller problem.
After all unplugging, if the display shows code 24, then connect the motor cable first. If 30 appears then, it is a motor problem.
If there is no error code after connecting the motor, connect other connections in sequence until the error code 30 appears. It means that code 30 is caused by this connection, and this part needs to replace.
Then provide the relevant video and serial number to contact the after-sales service.
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Battery ( 5 )
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Is the motor waterproof?
The esoulbike battery is all waterproof and is safely ridden in light rain.
However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.
What are the specifications of the battery?
The battery specification of ECO Tube Battery is 36V 13Ah
The battery specification of MAX Tube Battery is 36V 16AH
The battery specification of PRO MTB Tube Battery is 48V 16AH
The battery specification of ECO RACK Battery is 36V 12.5Ah
The battery specification of MAX RACK Battery is 36V 16AH
What is the power of the charger?
The power of the ECO Tube/Rack Battery is 36V 2A
The power of the MAX Tube/Rack Battery is 36V 3A
The power of the PRO MTB Tube Battery is 48V 3A
How Far Can l Go (Battery Range)?
ECO Tube Battery --36V 12.5Ah: 45KM-80KM for 250W ebike kit
MAX Tube Battery -- 36V 16AH: 55KM-100KM for 250W ebike kit
PRO MTB Tube Battery -- 48V 16AH: 45KM-90KM for 1500W ebike kit
ECO RACK Battery --36V 12.5Ah: 45KM-80KM for 250W ebike kit
MAX RACK Battery -- 36V 16AH: 55KM-100KM for 250W ebike kit
What's the difference between Tube and Rack battery?
Here are two different types of batteries and we can distinguish them in a simple way based on their appearance.
If the lower tube in the triangular bracket sloping tube of the bike is straight and capable of fitting a sloping tube, it is possible to fit a downtube battery
Rack batteries are mounted at the rear of the bicycle because some types of bikes have a bent down tube and it is not possible to mount the battery in that position. Even if our bike has a straight down tube, we can still choose a rack battery for our own preference or aesthetic.
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