We provide different warranty periods depending on the product part.Please see the table below:
- Item: Warranty period
- Motor: 2 years
- Lithium barrery: 1 years
- Controller display: 1 years
- Charger: 1 years
- Other electric parts: 0.5 years
What can do if something goes wrong with my e-bike conversion kit during the warranty?
If there is a problem with the product during the warranty period, we will find out what the problem is based on your videos and pictures, and then provide a replacement part free of charge. If the product is faulty during the warranty period, we will find out what the problem is based on your videos and pictures and then provide a replacement part free of charge. If the problem cannot be solved by the part in question, we have after-sales service departments in France, Poland and Germany to repair the product.
If the product has a problem outside of the warranty period, we are also willing to help you, but the cost of parts or repairs will have to be paid by the customer.
