Is the kit suitable for my bike?
First of all, you have to confirm your rim size. We only provide 26-inch ,27.5-inch and 28-inch (29 inches,700c), and the rim width is 1.5-2.125inches.
If you are not sure of your rim size, you can click below to confirm the size
https://esoulbike.com/blogs/blog/what-is-the-size-of-my-wheel
Does the price include the extra freight fees, also does it include the VAT?
The price includes VAT and the freight cost.
Can i buy an additional motor or battery?
Of course, you can. If you want a larger battery, you can buy another battery separately. All our products can be sold separately.
What payment methods are supported for payment?
Paypal(Visa/Mastercard/Maestro), JCB, DIscover/Diners Club American
express, giropay, iDEAL, sofortbanking, Bancontact.
Payment Issues
https://esoulbike.com/pages/payment
How do I check my order details?
In the order delivery status, there is an order number. You can directly query the logistics status.https://geniusq.aftership.com/?page-name=tracking-page
What should I do if I am unsatisfied with the goods and want to return them?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@esoulbike.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
